Wurkforce and INVADE; two ways to change the cost of delivering telephone campaigns
Wurkforce Remote Workforce Management lowers the cost of delivering CATI. Recruiting and managing a CATI team can seem daunting and even established CATI operations find motivating remote interviewers and supervisors a challenge. Productivity suffers, and management costs go up. Titan changes that.
Wurkforce Software as a Service takes data from the dialler, the CATI S/W, screen activity, camera, and voice to deliver optimal management of remote interviewers and supervisors. It gives complete visibility, KPI management and QC for supervisors and managers - and empowers the interviewer to manage themselves. Auto performance alerts at campaign, team and individual levels prompts timely relevant intervention. Wellbeing and gamification modules promote high levels of user engagement and reduced churn. You can recruit, onboard, train, engage, retain, and manage a remote workforce awesomely, while dramatically cutting supervisor ratios.
Recruitment module for painless up-staffing at volume
Self-serve shift and holiday booking
Resource Forecasting and skills-based auto recruit
Auto Assess interviewer's work-form-home suitability, automatic doc checking, on-boarding and training
Secure Login with voice recognition and location tracking
Gamification improves employee well-being, happier workers reduces churn
Integrated communication: voice, instant message, broadcast, video-conferencing; in-built help bot and tutorials
Rethink CATI, challenge preconceptions
INVADE DaaS lets us spin up the industry’s leading predictive dialling solution with patented AM detection anywhere, for as long as it's needed. INVADE DaaS provides optimal call rate performance and is used by leading global MR companies.
YOU DO THE RESEARCH, INVADE MANAGES THE MEANS
Integrated with Forsta Confirmit, Unicom Dimensions, SPSS, Quancept, Nipo NFS, Nfield, Ingress*, Askia*, QPSMR
No CATI software? INVADE CATI-lite lets you manage sample and quota and uses your web survey as the landing page for your interviewers
Private secure cloud instances set-up anywhere within days
Low cost managed SIP trunks available within 48 hours for your at-home or centre interviewers, or choose your own supplier
Global DID's are available within 24hrs: Run international campaigns form anywhere - inbound skills-based routing makes return calls go to the right person
Recording, dialler modes, campaign stats, QC, reporting, webRTC softphone, OpenAPI - there's a fully comprehensive list of dialler features
Talk to us to see what you can do with CATI, and learn just how accessible and downright profitable rethinking CATI can be.
We think people talking to people is a brilliant Data Collection method. The quality and integrity of the data is high which is why telephone research is mandated for many complex projects. It’s clear though that telephone DC has lost ground to web. And we all know why. Of course, cost is a massive consideration, so we are on a mission to drive down the cost of CATI research.We have brilliant partners; our cross company multi-discipline teams help Market Researchers release their CATI creativity. UK-based, but with clients in more than 40 countries, wherever you are and whatever size of operation, local or global we can work with you. Emertec’s proud of its long history with INVADE, and its part in the evolution of DaaS; and thrilled to launch the game-changing Wurkforce SaaS. These apps are independent of each other but supremely powerful together; white label, extend, integrate with existing packages or adapt solutions to suit your needs.
Emertec Ltd. Company Registration Number: 6553916Registered in England and Wales