Invade Dialler as a Service

Precision dialling built for high-performance CATI.

A predictive dialler engineered for research environments — maximising interviewer productivity while staying controlled, measurable and compliant.

Book a demo How it works
Intelligent predictive dialling

Smarter pacing. Better outcomes.

Invade continuously adapts its dial rate based on what’s happening on the floor, right now.

  • Agent availability
  • Connect rates
  • Live answer ratios
  • Campaign performance
  • Sample quality

The result: higher talk time without increasing abandon risk.

Interviewers working together in a call centre

Performance without aggression

The algorithm is designed for regulated environments — delivering productivity gains without compromising compliance or the respondent experience.

Optimised for AMD integration

Invade works seamlessly with FastAMD, allowing overdial rates to increase safely while maintaining regulatory standards.

Built for research workflows

Control at every level of the campaign.

Campaign-level control

Configure dial modes, pacing rules, retry logic, time windows and outcome handling — per campaign.

Supervisor visibility

Real-time dashboards show agent status, overdial levels, connect performance and abandon metrics — with QC through Monitor, Coach and Barge.

Granular outcome tracking

Every call is clearly classified, so you know exactly where interviewer time goes.

  • Busy signals
  • Call-backs
  • Answering machines
  • Live contacts
  • No answers

Everything you need to manage live fieldwork with confidence.

Compliance by design

Designed for markets where compliance isn’t optional.

Abandon rate controls

Automatic monitoring ensures campaigns operate within permitted thresholds.

Call pacing safeguards

Built-in protections prevent excessive dialling when agent availability drops.

Full auditability

Every call attempt and outcome is logged for transparency and reporting.

An interviewer on a headset talking with a respondent
Performance metrics that matter

Invade doesn’t just dial — it improves operational efficiency.

With FastAMD integration, clients have seen:

  • Significant increases in agent talk time
  • Higher live-talk ratios
  • More live calls handled per interviewer hour
  • Increased completes per hour
  • Reduced total campaign duration
See the FastAMD numbers
Interviewers working together in a call centre
Scalable, secure infrastructure

No hardware. No carrier juggling. No fragmented support.

AWS-hosted private cloud

Deployed within a secure, region-specific AWS virtual machine.

AWS hosting

Integrated managed SIP

Global DIDs and seamless telephony via managed SIP (DIDWW).

Managed SIP

One support team

No infrastructure headaches — we own the whole stack, end to end.

Why Invade is different

Many diallers are built for sales. Invade is built for research.

It’s engineered for organisations that care about quality, not just volume.

  • Controlled pacing
  • Regulatory awareness
  • Data transparency
  • Integration with advanced AMD
  • Infrastructure aligned with compliance requirements

Invade turns dialling into measurable performance.

See Invade running on a live campaign with our team.

Book a demo